A girl ordered a pizza from a Domino's Pizza in Chicago. When the order arrived it was wrong and it took over an hour to arrive. What did she do? She twittered that she had bad service.
Most people would have no idea if someone complained about there business online or through a tool like twitter. Here is the video of how the owner responded quickly.
How does your organization respond when someone has a complaint? Do you even notice? How can you respond?
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1 comment:
Who wouldn't be impressed and happy with something like that? Good thing they were able to see the tweet and immediately - as in pronto - did something about it. Wowing the customers - this should happen every single time. From selling to rectifying a wrong order, always dedicating everything to the customers' satisfaction is definitely a solid way of doing business. That is customer service in style!
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