A girl ordered a pizza from a Domino's Pizza in Chicago. When the order arrived it was wrong and it took over an hour to arrive. What did she do? She twittered that she had bad service.
Most people would have no idea if someone complained about there business online or through a tool like twitter. Here is the video of how the owner responded quickly.
How does your organization respond when someone has a complaint? Do you even notice? How can you respond?
Tuesday, May 19, 2009
Wednesday, May 13, 2009
Spring Believe Tour 2009
We wrapped up our 2008-2009 Believe Tour a few weeks ago in Michigan and now it is time to get ready for the next year. Before I post anything about next year, I wanted to say one or two things about each stop this past spring. Enjoy!
Flagstaff, AZ - Jan 15-16
First Believe Event ever in Arizona. Over 300 kids. Jason Raitz, our speaker, had his house burn down the day before. Crazy and Scary. Johnny spoke instead and did a great job. Also, Shawn Brown got us the hookup from the catering staff!
Anaheim, CA - Jan 30-31
Located across the street from Disneyland. This was the trip where one of vans and trailers didn't make it. We left Joplin, MO after a crazy snow storm and an hour away the van hit a semi truck and rolled on it side. Thank God no was injured.
Tulsa, OK - Feb 6-7
First time our event ever occurred right after a gun show. We found a bullet on the floor, I put it in my bag, tried to get on a plane the next week, and was taken by security to run background checks on me. You can't take bullets on planes. Also, we got the new inflatable that weekend!
Cincinnati, OH - Feb 20-21
Largest event of the year, almost 4,000 students and adults. Great weekend until Mark Hand and I had to go to a mechanics shop in Big Bone Lick, Kentucky at 2 in the morning and eat White Castle. Good times.
St. Louis, MO - March 20-21
Got to go up a few days early for vacation with my wife. Had a blast riding my bike on the Katy Trail. Also, Eric Timm had his first child that weekend and had to miss the event. Josh Hall filled in as the inventor.
Kissimmee, FL - March 27-28
Located 200 yards from the Astros Spring Training Facility. Isaac and I got to watch about half of a game on Friday of Believe. First time I ever went to a sporting event the day of our event. Went to 2 more games over the next 2 days after Believe. Planned that right!
Atlanta, GA - April 3-4
Kurt Johnston helped me play a prank on Isaac Schade by wearing his UNC jersey on stage with "Villanova" written on tape across the front. Nova should have won it all. Chick-fil-a across the street - next time you are in there, see how many times their employees will say, "My pleasure". They are trained to say that every time you thank them. Seriously, try it.
Anderson, IN - April 17-18,18-19
Two event in one weekend for the second year in a row. Danny Curry helped us out big time and spoke on Friday night and did great. Doug Price (one of the band members) also played an incredible prank on our lighting director Seth. Seth covered Doug's car in toilet paper and covered the windows....Doug found a police officer and had him write a fake ticket....Doug didn't tell him it was fake for a week...I have never seen Seth feel so bad.
Holland, MI - April 24-25
Last event of the spring. From Robert Pierre to Board Members to Old Comedy Groups to Other Event Leaders, there were a ton of visitors there that weekend. We shaved all of Isaac's hair off before the last session. Holland is one awesome town.
That is about it for the Spring leg of the tour - be looking for updates about next year!
Flagstaff, AZ - Jan 15-16
First Believe Event ever in Arizona. Over 300 kids. Jason Raitz, our speaker, had his house burn down the day before. Crazy and Scary. Johnny spoke instead and did a great job. Also, Shawn Brown got us the hookup from the catering staff!
Anaheim, CA - Jan 30-31Located across the street from Disneyland. This was the trip where one of vans and trailers didn't make it. We left Joplin, MO after a crazy snow storm and an hour away the van hit a semi truck and rolled on it side. Thank God no was injured.
Tulsa, OK - Feb 6-7
First time our event ever occurred right after a gun show. We found a bullet on the floor, I put it in my bag, tried to get on a plane the next week, and was taken by security to run background checks on me. You can't take bullets on planes. Also, we got the new inflatable that weekend!
Cincinnati, OH - Feb 20-21Largest event of the year, almost 4,000 students and adults. Great weekend until Mark Hand and I had to go to a mechanics shop in Big Bone Lick, Kentucky at 2 in the morning and eat White Castle. Good times.
St. Louis, MO - March 20-21Got to go up a few days early for vacation with my wife. Had a blast riding my bike on the Katy Trail. Also, Eric Timm had his first child that weekend and had to miss the event. Josh Hall filled in as the inventor.
Kissimmee, FL - March 27-28
Located 200 yards from the Astros Spring Training Facility. Isaac and I got to watch about half of a game on Friday of Believe. First time I ever went to a sporting event the day of our event. Went to 2 more games over the next 2 days after Believe. Planned that right!
Atlanta, GA - April 3-4Kurt Johnston helped me play a prank on Isaac Schade by wearing his UNC jersey on stage with "Villanova" written on tape across the front. Nova should have won it all. Chick-fil-a across the street - next time you are in there, see how many times their employees will say, "My pleasure". They are trained to say that every time you thank them. Seriously, try it.
Anderson, IN - April 17-18,18-19
Two event in one weekend for the second year in a row. Danny Curry helped us out big time and spoke on Friday night and did great. Doug Price (one of the band members) also played an incredible prank on our lighting director Seth. Seth covered Doug's car in toilet paper and covered the windows....Doug found a police officer and had him write a fake ticket....Doug didn't tell him it was fake for a week...I have never seen Seth feel so bad.
Holland, MI - April 24-25
Last event of the spring. From Robert Pierre to Board Members to Old Comedy Groups to Other Event Leaders, there were a ton of visitors there that weekend. We shaved all of Isaac's hair off before the last session. Holland is one awesome town.
That is about it for the Spring leg of the tour - be looking for updates about next year!
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